How often do you have text message conversations with friends and family during your work time? Let me guess - the dozen or so texts are spread out over 30 minutes as you toggle back-and-forth to your work tasks. This is not ideal.
We know that distractions are bad for productivity. However, you can’t ignore friends and family, right?
My colleagues, clients, and students respect my worst-case scenario, 24-hour turnaround time. This is unlikely to fly with friends and family. It’s personal, therefore, it’s rude to not respond quickly.
But what about a compromise? What if we promised to do all of our non-work responses during a specific window of the after-work evening hours? Would that be so bad?
This aligns with the common productivity philosophy of “chunking versus sprinkling.” The more we can chunk together common tasks, the better we’ll be at staying focused on the task at hand.
The downside is that not everyone will be available when we’re ready for our scheduled chunk of communication. Perhaps that deserves a coordination message where you give each other a window of availability.
The upside is that we’ll actually be engaged in the conversation - not multi-tasking with work concerns in the background. Additionally, if we stay focused on getting work done during work hours, we’ll free up more time to engage in more non-work interactions.
It’s late, you’re tired, and your inbox is still overflowing with unread messages. This is the moment where you decide whether it’s better to power through or power down.
On the one hand, you could power through in order to stay on top of things. There is value in that approach because maintaining control limits stress. Further, for better or worse, business rewards productivity.
On the other hand, you could power down to maintain sanity. There is value here in that rest and recovery are critical for maintaining one’s well-being. Further, it prevents burnout, which is connected to major episodes of productivity derailment.
So what should you choose?
Typically, our personal characteristics drive this decision. Things like personality, motivation, and the like.
What we should be incorporating into this decision are situational elements. Can certain people wait for your response? What does your calendar look like over the next few days? How have you been doing lately on sleep, stress, and overall well-being?
When in these moments of deciding whether to power through or power down, consider the context and implications of your decision.
I once saw a pinned tweet that essentially said the following:
“I love my job. I love to work. I’d work 100 hours a week if I could. But I also want to take lunch with a friend at a moment’s notice. And if a family member is sick, I want to take an entire month off and never check my email.”
While this example is relatively extreme, I think it nicely summarizes a paradox of working in the 21st century. Our willingness to work extremely hard is tied to how much flexibility we have.
For many, it’s more likely that we work somewhat hard and we have some degree of flexibility. Organizations aren’t just going to give employees extreme flexibility. That’s too expensive.
But if employees, in mass, staring demanding it - and offering extreme levels of commitment in return - it might just happen.
I’ve worked on several projects in my career where the other party dropped the ball. It drives me nuts.
Typically it’s because they either changed their mind and re-prioritized or they took on more than they could manage.
Maybe it is what it is. Sometimes things just don’t come together.
However, you do have some degree of control and can limit the likelihood that it will happen in your relationships.
To prevent ball dropping, spend more time upfront talking about expectations. Make it clear that you don’t want to start the project unless X, Y, or Z is the final outcome. Then put it in writing - an informal email summarizing the initiative will suffice.
Still didn’t prevent the other party from going missing in action? Never, ever, work with them again.
There are too many people out there doing great things to get stuck on one relationship. If you don’t have that luxury, perhaps because they have been assigned to your team, do your best to not co-own responsibilities.
Ball dropping might be an unavoidable part of work. But it doesn’t mean you can’t proactively manage the probabilities that it will happen to you.